Some of our clients:
Aston Business School
Bangor University
Brunel University
Central Hall Westminster
Cheltenham Ladies College
Church House, Westminster
Copthorne Hotels
Cotswold Conference Centre
Crowne Plaza
Dartington Hall
De Vere Hotels
Edinburgh First
Haydock Park
Henley Business School
Holiday Inn
LACE, Liverpool
Liverpool University
Liverpool John Moores University
Manchester Conference Centre
Marriott Hotels
Moller Centre, Cambridge
One Great George Street
Reading University
Royal Bank of Scotland/Compass Group
St Kentigern Hospice
Stirling Management Centre
Sundial Group
Touchbase
Tre Ysgawen Country House Hotel
The Mersey Partnership
Victory Services Club
Woodland Grange
Wolverhampton University
Client comments:
“Philip Catlow has significant experience in all areas of the Hospitality industry, he has a passion for excellence and extraordinary customer experience. His focus at Henley has been assisting the Director of Hotel and Estate Services by implementing processes to ensure we deliver World Class customer service and exceed customer expectation. Philip has provided Henley Business School with Consultancy in regard to the application and maintenance of Hospitality Assured Accreditation, preparation and maintenance of certification to ISO 14001 and consultancy in regard to preparation for certification to IS09001. Philip has also undertaken a number of other related projects and I would highly recommend his services.” Alan Brand, Henley Business School
“We asked Catlow
Consulting to manage the preparation for
certification to ISO9001
and bring the service partners together
as “one team” to enable our goal. Working
with Philip Catlow, (who has previously helped
us to achieve ISO14001 certification), and who
has a good knowledge of our operational issues,
meant that we were able to achieve certification
within a six month timeframe without undue work
being placed on our already busy team. Not
only did we achieve certification smoothly, but
we have also built a cohesive team of service
partners who now work to our “One Team
Approach”. The result is a better quality
and consistency of service. Our client
feedback confirms this”.
"Everyone at The Mersey Partnership who has worked with Catlow Consulting has been unable to fault their professionalism and excellent work. We look forward to working with them in the future". Paul Mullins, The Mersey Partnership
"On time and on budget, Catlow Consulting produced a piece of research which gave us the ability to make a decision on a new service. Philip Catlow and his team gained a rapid understanding of our situation and produced a deliverable which was impressive in its depth, relevance and accuracy. They were a pleasure to work with and I wouldn't hesitate in recommending them to others." John Clayton, Bangor University
"Catlow Consulting have been providing us with thoughtful, professional and useful information about our customers since 2001. They are empathetic and responsive at all times and the service they provide is exemplary. We will continue to use the insight gained from the research to shape our events strategy." Perry Simmonds, One Great George Street
“There is no way we could have done this on our own. Our team is small and very hands on. Philip Catlow from Catlow Consulting held our hand through every stage of the process and made it seem easy. Hospitality Assured is all about quality and striving to be the most excellent and this latest success demonstrates that at St Kentigern the team are always working towards further improving the service we offer, always aiming to exceed customer expectations and continuing to be the best!.” Marilyn Gilligan, St Kentigern Hospice