Scores

To measure customer feedback, One Great George Street uses a web-based product called the Voice of the Customer, which is sent out to the client after their event. This feedback enables us to measure customer satisfaction against customer expectations in order to see whether we are meeting or exceeding the expectations of our clients.

100% means we reach expectation and over that means we exceed expectations.

Our results are presented on four "dashboards". These are:

Voice of the Customer - Feedback





	To measure customer feedback, One Great George Street uses a web-based product called the Voice of the Customer, which is sent out to the client after their event. This feedback enables us to measure customer satisfaction against customer expectations in order to see whether we are meeting or exceeding the expectations of our clients. 100% means we reach expectation and over that means we exceed expectations. Our results are presented on four "dashboards". These are:
	Our overall scores for the last quarter	Click here to view
	Detailed scores over the last quarter	Click here to view
	Results of research questions over the last quarter	Click here to view
	The trend over the last twelve months	Click here to view


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